Privacy Policy
At Five Rivers Pet Emergency (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at fiveriverspetemergency.com or submit any forms on our site. By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when filling out forms on our website, including but not limited to your name, phone number, email address, pet information, and any other details submitted through our Gravity Forms-powered forms. We do not collect payment or financial information through our website.
How We Use Your Information
The information we collect is used solely to respond to your inquiries, process appointment or intake requests, provide emergency veterinary services, and improve the overall experience on our website. We do not use your information for marketing purposes without your explicit consent.
reCAPTCHA
Our website uses Google reCAPTCHA to protect our forms from spam and automated abuse. By submitting a form on our site, you acknowledge that reCAPTCHA may collect hardware and software information and send it to Google. This data collection is subject to Google’s Privacy Policy and Terms of Service.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device. You may choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our site.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances: when required by law or legal process, to protect the rights and safety of our staff and patients, or with trusted service providers who assist in operating our website and services, subject to confidentiality agreements.
Data Security
We take reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.
Children’s Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from minors. If you believe a child has submitted personal information through our site, please contact us so we can remove it promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Your Rights
You have the right to request access to, correction of, or deletion of any personal information we have collected from you. To make such a request, please contact us directly through our website at fiveriverspetemergency.com.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us through our website at fiveriverspetemergency.com.
Last Updated: February 17, 2026